About Distrelec

Distrelec is one of Europe’s leading technical components distributors. Founded 50 years ago in Switzerland, growth over recent years has made the Distrelec Group a leading distributor for electronics, automation, and measurement technology. With hundreds of expert colleagues based throughout the European countries in which we operate, we are a truly diverse organisation which serves a global, ever-growing customer base.

In the last few years, we’ve rapidly digitised the organisation and developed our in-house marketing, sales, technology and category and product management teams, adopted new and elevated existing ways of working, and embraced a digital, performance marketing-focused vision. We deliver the latest products necessary for innovative technologies with a focus on robotics, AI and automation; our online stores are available in 16 languages, and our customers are the world's leading brands.

About the position:

      Customer Service Agent - Temporary position till 31/12/2023 with the possibility of renewal or definitive hiring

• Order Entry : checking products, pricing and master data
• Updating customer master data
• Creation of new customer accounts
• Reworking on EDI and blocked orders
• Using ticket system to get in contact with other departments in case of questions
• Digital skills: understands and takes full use of enablers like CRM, eCommerce and digital marketing channels
• Knowledge of SAP would be preferred
• Taking care for special customers request 

Day-to-day responsibilities will include:

• Serving our customers in the best possible way by utilising digital enabled tools
• Taking care of customer service activities with focus on “Being the solution seeker”
• Responsible for order entry and processing in timely and accurate manner
• Proactive moving customers to online self-service

We would love applicants to have:

• Experience from customer service in technical industry
• English: advanced level; professional

Most importantly:

• Friendly, supportive and professional team;
• Continuous training, 
• Attractive and international work environment;
• Coffee, tea and fresh fruit in the office;
• Yearly salary based on your level of competencies from 25K EUR to 30K EUR gross

Diversity and Inclusion

To be engaged, you must feel included and valued. We strive to build and nurture an inclusive culture that encourages, supports and celebrates the diverse voices of our people. We offer a range of family friendly, inclusive employment policies and practices, flexible working arrangements, employee engagement forums and office facilities and services to support employees from different backgrounds. We truly believe that diversity and inclusion fuels our innovation and connects us closer to our customer and the communities we serve.